Job description :

We are hiring customer support executives to handle all inbound communications and queries from customers across multiple channels. He/She will be mainly responsible to perform the following duties:

Role and Responsibilities

-To answer calls professionally and provide the required information about the products/order.

-To maintain records of customer interactions and report them accordingly.

-To handle all the queries and the complaints of the customers and resolve any issues in a professional manner.

-To ensure that all the calls are monitored properly, queries are answered and problems are resolved in a timely manner

-To further refer any unresolved customer grievances or requests to specific departments for investigation.

-To laiase with e-commerce team for information/issue resolution.

Candidate Prerequisites: 

-Atleast one year relevant experience preferred

-Excellent communications skills.

-Basic telephone and email etiquettes.

-Good listener

-Good problem solving skills and

-Ability to work under pressure.

-Good knowledge of MS Office for report generation.